WARRANTY - Sterilight

Our Commitment

VIQUA is committed to ensuring your experience with our products and organization exceeds your expectations. We have manufactured your UV purification system to the highest quality standards and value you as our customer. Should you need any support, or have questions about your system, please contact our Technical Support team.  We sincerely hope you enjoy the benefits of clean, safe drinking water after the installation of your Sterilight® purification system.

Specific Warranty Coverage
Warranty coverage is specific to the Sterilight® Copper, Silver, Cobalt and Platinum range of products. Warranty coverage is subject to the conditions and limitations outlined under the heading “General Conditions and Limitations” below.

Seven-Year Limited Warranty for Sterilight®UV Chamber
VIQUA warrants the UV chamber on the Sterilight® product to be free from defects in material and workmanship for a period of seven (7) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective Sterilight® UV chamber. Please return the defective part to your dealer who will process your claim.

Two-Year Limited Warranty for Electrical and Hardware Components
VIQUA warrants the electrical (power supply) and hardware components to be free from defects in material and workmanship for a period of two (2) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty. Please return the defective part to your dealer who will process your claim.

One-Year Limited Warranty for Lamps, Sleeves and UV Sensors
VIQUA warrants lamps, sleeves and UV sensors to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty. Your dealer will process your claim and advise whether the defective item needs to be returned for failure analysis.

IMPORTANT NOTE: Use only genuine Sterilight® replacement lamps and sleeves in your system. Failure to do so may seriously compromise disinfection performance and affect warranty coverage.

General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections that don't materially impair the operation of the product. The warranties also do not cover products that are not installed as outlined in the applicable Owner's Manual. Parts repaired or replaced under these warranties will be covered under warranty up to the end of the warranty period applicable to the original part. The above warranties do not include the cost of shipping and handling of returned items The limited warranties described above are the only warranties applicable to the Sterilight® range of products. These limited warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort (including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral, implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any of these products. VIQUA does not assume any liability for personal injury or property damage caused by the use or misuse of any of the above products. VIQUA shall not in any event be liable for special, incidental, indirect or consequential damages. VIQUA's liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will terminate up on expiration of the applicable warranty period.